WHAT IS WYBENGA FINANCIAL’S COMMITMENT?
We are bound by, and committed to supporting, the National Privacy Principles (NPPs) set out in the Privacy Amendment (Private Sector) Act 2000. Our aim is to both support, and ensure that we comply with, the NPPs that form the basis of laws introduced to strengthen privacy protection for the general public. The information set out below is largely a summary of our obligations under the NPPs.
We believe that this Statement will address any potential concerns you may have about how personal information you provide to Wybenga Financial is collected, held, used, corrected, disclosed and transferred. You can obtain more information on request about the way we manage the personal information we hold.
WHICH OF MY INFORMATION DOES WYBENGA FINANCIAL COLLECT & WHY?
We will only collect personal information from you that is necessary for one or more of our functions and activities. We will only collect personal information from you by lawful and fair means, without being unreasonably intrusive, such as when you complete a client Fact Finder, application form, insurance proposal, finance proposal, membership application, registration form or questionnaire etc.
At or before the time we collect personal information from you we will take reasonable steps to inform you why we are collecting that personal information, whom else we might disclose that personal information to and what will happen if you do not provide personal information to us.
You will give consent for this information to be moved between service providers.
Where reasonable and practicable, we will only collect personal information about you, from you.
Wherever it is lawful and practicable, we will give you the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide full and complete information we request may mean that we are unable to provide services to you fully and properly.
Once we hold personal information we will take reasonable steps to keep it accurate, complete and up-to-date.
HOW WYBENGA FINANCIAL USES THE INFORMATION & WHAT SHOULD I KNOW?
We will only use your personal information for the main purpose we told you it was needed for, except where you consent to us using that personal information for another purpose, where the other purpose is related to the main purpose and you would reasonably expect us to use the personal information for that other purpose, or where it is permitted or required by law, or we reasonably believe it is necessary on health or public safety grounds to use the personal information for another purpose.
WHAT IF I WISH TO VIEW OR CHANGE MY INFORMATION?
If you ask, we will tell you what personal information we hold about you, and what we do with it. We will facilitate access to you by allowing an inspection of your personal information in person, or by providing copies or a summary of relevant documents, depending on what is most appropriate in the circumstances, following receipt of your request. Any charge we make for providing access will be reasonable.
If you can show us that the personal information is inaccurate, we will take reasonable steps to correct it. Note that we need not provide access to personal information in several types of situation, for example where a request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonably interfere with another person’s privacy, or be a breach of the law. If we refuse access we will advise you of our reasons for doing so.
DOES WYBENGA FINANCIAL PROTECT YOUR INFORMATION?
We will protect your personal information from misuse and loss, and destroy or permanently de-identify personal information we no longer need.
HOW DO YOU IDENTIFY ME?
As you would already know the government departments have a variety of ways to identify us as members of Australia. Some of those ways include Tax File Numbers (TFNs) , Australian Company Numbers (ACNs) and Medicare Numbers. This information filing system was created by those government departments, specifically for their own needs and purposes. We do not consider it appropriate to use those government identifiers with the Wybenga Financial business and consider the use of such identifiers can cause confusion and, in some circumstances, a breach of your privacy. As such we have our own identifiers to recognise our clients and our professional members.
IS MY INFORMATION SENT OVERSEAS OR SHARED THROUGH THE INTERNET?
We will not send any personal information about you overseas unless you consent to this, or we reasonably believe that the other country has privacy laws substantially similar to our own, or we provide the information in other circumstances giving like protection.
WHAT IF I AM NOT HAPPY ABOUT THE HANDLING OF MY INFORMATION?
We are committed to providing members, and other parties whose personal information we hold, a fair and responsible system for the handling of their complaints.
If at any time you have any complaints in relation to privacy, please contact Wybenga Financial Pty Ltd. We will seek to address any concerns that you have through our complaints handling processes, but if you wish to take matters further you may refer your concerns to the Office of the Federal Privacy Commission.
Level 9, 37 York Street, Sydney NSW 2000
Office: (02) 9300 3000
ADDITIONAL PRIVACY INFORMATION
Further information on privacy in Australia may be obtained by visiting the web site of the Office of the Federal Privacy Commissioner at http://www.privacy.gov.au